The rating would have been a ZERO star if that was an option. I booked my appointment for 4.30pm and arrived early. On arrival I informed the lady (who is probably in her late 50s) about my appointment. She checked the computer and told me there are no appointments booked under my name but only has an appointment at 5pm for another customer. I tried to show her my confirmation email for my booking both on the salon's website and also my email but she completely ignored me. She went back to another customer's treatment. I waited patiently for her to return to me to resolve the booking problem - even to suggest an alternative appointment slot - but she never did! She treated me like I was invisible the entire time. After 15 minutes, I walked out. The woman doesn't know anything about customer service and it's pretty likely she suffers from the plague of Islamophiobia. Discrimination so clear in her attitude.

Went for waxing , brilliant fast painless . Tani was lovely friendly Definitely recommend

I went in with an appointment for eyebrow and upper lip threading on 17th nov 2017 at 15:15. A middle aged woman attended me. After removing the basic extra hairs by threading, she starting twizing and scraping with a blade! I had a horrible shape and my forehead was bleeding!! When I told her I was not happy with the service and asked for upper lip threading to be done, she denied that said that I argue a lot! I was even mistreated and insulted by the younger woman, maybe Tina. I am disappointed and shocked. I had to pay £7, whereas I was expecting a discount being a first time customer. Horrible experience and I think whoever is the owner should apologise for such a bad behaviour by the employees.

I left a terrible review online for this salon because when I visited this salon for a keratin blow dry that I book online two weeks before hand I was told they did not offer this service, after that I was called with a massive apology and the woman couldn’t say sorry enough and she offer me to rebook and they would give me 50% off so I did, I booked for Monday 13th. Today is November 8th and I thought I better call up and make sure my appointment was still booked and then I was told that I have missed my appointment, when I told the woman on the phone that my appointment was next Monday she started shouting at me telling me I should never write a bad review, it’s not fair and said I was a terrible person when I tried to explain why I had written the review she put the phone down on me!!!! PLEASE PLEASE DO NOT USE THIS SALON, NOT ONLY IS THEIR CUSTOMER SERVICES AWFUL BUT THEY HAVE NOW DECIDED TO START INSULTING THE PEOPLE THAT DO HAVE AN ISSUE!! Never have I ever been treated this bad by a salon! Disgusting!!

The service was completely shocking I booked online over 2 weeks ago, took time off work for my appointment as it was going to take over 2 hours. When I turned up I was told by Maria that they don’t offer this service anymore because it causes cancer!!! You had over 2 weeks to call me and tell me that you don’t even offer that service. Absolutely terrible customer services!!!!!!!

Regular waxer but was very painful!

Tina does my highlites quite frequently, and I am very happy with the overall results. Great service, great value and fantastic music played to entertain you while you have a coffee.Give Posh a try you wont be dissapointed.

I had an appointment booked for 6pm, which I left work early for and rushed across London to make. When I arrived I was told that, despite having my appointment in their system, that I couldn't be seen because their earlier clients had run on late. When I asked why they didn't call me before I got there to tell me that I my appointment had been cancelled and to save me a wasted journey, they simply said "we were too busy." Never going there again.

Great eyebrows, eyelash tinting. Staff amazing. WI'll go back again

I booked for 9.30 and I was there at 9.30. I was barely greeted, almost dismissed and told to wait. After a while a hairdresser there told me quite rudely there will be a wait... I said I had booked for a specific time, she said I know and then I asked how long, she was very evasive, like 15/30 minutes. Seriously??? I really felt less than welcome. Thankfully I found another much more professional provider closer to home. I will never be back in that place! Customers seem to bother them anyway. Also, the surrounding were not very tidy, and the whole place gave a feeling of carelessness (as well as the service).

I had my appointment with Tina to do half head of highlights and tidy up my brassy roots that was caused by a top hairdressing salon. I felt very happy to know that finally I had met a professional who knew her job, she knew exactly what I wanted and got straight to work. I was given a lovely cup of tea and a good head massage during the washing process. The finishing and drying was fantastic and the end result was amazing. I left there with a big smile on my face and as I'm local I will definitely be back again. Great value and great service, this little salon has it all well done.

I had a wax early and I thought it was good value for money. The treatment room is very small but it's adequate for the job being done. Tina was very pleasant too.

Hair very well cut and the colour looks great. Thank you :)

Great hair dressers. Listen to what you want done. Defiantly will be back again.

Came home with an amazing new look for a good price! Very friendly staff who will give you good advice. The salon can be a bit cleaner and it would be a nice touch if they offer you a drink while you're enjoying your threatment.

I have been here twice to get highlights and once to get hair cut - always a wonderful services

Thank you!

This was my first appointment at the salon, which I chose as it was close to work and I could fit in an appointment in my lunch break. There was only one person working, who told me to take a seat and wait. Half an hour later, I was still waiting...was only given an update because I asked, turns out my stylist wasn't even on the premises. In fact, she didn't know where they were! Another half hour later after the lady had finished with her client she was able to do my hair for me. I don't know her name, but the lady was lovely and the cut looks great...however, terrible communication and customer service here, would not recommend for this reason and will not be going back. I'm amazed I got sent this survey, to be honest!

Thanks so much -really happy with the wax. The lady was very friendly and professional.

Lovely staff and an amazing hand treatment. It was right on time.I even had a cup of tea, while waiting for my nail polish to dry. Thank you!!

Really excellent service - very friendly and professional. Thank you very much!

I wanted just a trim and I got a quick and efficient haircut for a good price. The lady who cut my hair was confident and polite which you can`t get unless you pay a lot.

I had a dry cut which was done very well. My manicure was excellent and a lot of attention to cuticles. The two staff were lovely. Only thing that could be improved is that the nail dryers could be cleaner and the television is muted so possibly put the news channel on rather than a film. I will definitely go back.

Just finished my treatment with you..I want to thank the new beautician Giusy..she so nice and professional :)

I had a great experience getting a keratin treatment and shellac manipedi - hair and nails look fantastic!

I came to get my brows done last week and the time and effort that went into it was absolutely amazing, and the results went above and beyond. I usually go to Benefit to get a tint and shape, but I think Posh outdid them hands down and such great value. Also had a T-section with conditioning treatment and blow dry and it looks fabulous. The staff are all so friendly and smiley, the results look so professional, and the prices are so reasonable. 10/10